HomePayment and delivery

Payment and delivery

Be careful, clarify all your questions with the manager of the online store before making an order. After the payment has been made, the watch is not a subject to exchange and return (with exception of special cases*) on the basis of the Decree of the Council of Ministers of the Republic of Belarus No. 778 dated 14.06.2002 (as amended by the Decree of the Councils of Ministers of the Republic of Belarus dated 14.01.2009 No. 26).

DELIVERY WAYS:

The way of delivery and its cost is calculated based on the location of the buyer. The time and terms of delivery are pre-agreed with the buyer by phone specified when placing an order for delivery in Minsk and in the Republic of Belarus; and via e-mail shop@luch.by for delivery of watches abroad. If it is impossible to contact the buyer using the contacts left, the delivery will not be carried out!

If for some reason you have not received the paid product, please contact us by phone: +375 (33) 327-49-99 or via e-mail shop@luch.by.


Delivery in Minsk

1. Pickup

The ordered goods can be picked up on one’s own at the pickup point luch.by online store at the address: 95, Nezavisimosti Avenue, Minsk. Daily: from 10:30 to 19:00.

2. Delivery by a courier

Delivery cost and time

Delivery of watches by a courier is free of charge. Even if you have ordered several watch models, but have not chosen any of them for purchase, you will not need to pay for delivery.

If the order amount (accessories, alarm clocks, etc.) is less than 70 BYN (Belarusian rubles), then the delivery cost will be 8 BYN (Belarusian rubles).

After placing the order, the manager will contact you to agree on the date and time of delivery. Delivery by a courier is carried out in Minsk daily from 11:00 to 18:00 at a time convenient for you.

The time to make an order (daily, seven days a week), after placing the order the manager will contact you to clarify the delivery details.

a) Home delivery of watches. You can choose up to 3 watch models that our courier will bring to you so that you can make your choice.

b) Contactless delivery. You can also choose a watch, pay for it online at luch.by and choose the option of contactless delivery, our courier will contact you and agree with you exactly where to leave your order.


Delivery across Belarus

1. When ordering any watch and paying online the order is delivered free of charge using “Belpochta” RUE.

2. C.O.D. is possible through "Belpochta" RUE free of charge, when ordering any watch by ordinary parcel.

If the order amount (accessories, alarm clocks, etc.) is less than 70 BYN (Belarusian rubles), then the cost of delivery across Belarus will be from 8 BYN (Belarusian rubles).

Delivery time of "Belpochta" RUE is 3-5 working days.

3. Express delivery across Belarus is also available (1-2 working days), the cost is 15 BYN.


Delivery to Russia

Delivery of goods is carried out in the following ways:

1. CDEK

a) Delivery by a courier. Up to 10 working days.

b) Pickup. Delivery of the order to one of the pickup points of the CDEK company for up to 15 working days. The parcel is stored in the pickup point for 14 days.

The delivery cost will be generated in the Shopping Cart and included in the order amount.


Delivery abroad

Delivery of goods is carried out after receipt of the payment and in the following ways:

1. “Belpochta” RUE (! Temporarily FREE. You can read the terms of the promotion - here)

a) Free delivery of watches to any country of the world when buying from 200 BYN (Belarusian rubles).

If the order is less than 200 BYN, then the delivery cost will be generated in the Shopping Cart and included in the order amount.

Delivery time up to 30 business days.

b) Express Delivery is up to 15 working days, the shipping cost will be generated in the Shopping Cart and included in the order amount.

2. CDEK (only for Kazakhstan)

a) Delivery by a courier up to 20 working days.

b) Pickup. Delivery of the order to one of the pickup points of the CDEK company for up to 25 working days.

The delivery cost will be generated in the Shopping Cart and included in the order amount. An invoice will be issued for payment, which will already include the service of delivering the parcel abroad.


THE WAYS of PAYMENT:

Please note: regardless of the chosen form of payment, the payment is made only in BYN (Belarusian rubles).

Payment methods for residents of Minsk

1. Payment upon receipt. Payment is made in cash in BYN (Belarusian rubles) at the time of receipt of the order (pickup or delivery by courier) or by bank card.

2. Payment using the "Raschet" system (ERIP)

It allows you to pay using electronic money (iPay, Webmoney, Easypay, belqi), bank card (Internet banking, mobile banking, ATM, information kiosk, bank cash desk) or in cash (cash-in device, bank cash desk).

Important! Make payment by ERIP only after confirmation of the order from the manager of the online store.

If you make a payment at the bank's cash desk, please inform the cashier about the need to make a payment through the "Raschet" system (ERIP).

To make a payment in the "Raschet" system (ERIP), you need:

1. Select the items in sequence:

• + System "Raschet" (ERIP)

• + Internet shops/services

• + L

• > Luch.by

2. Enter the order number, full name and payment amount

3. Check the correctness of the information

4. Make a payment

3. Payment by bank card

VISA (all types), MasterCard (including Maestro), Belkart (Belarusbank) issued by any bank in the world are accepted.

You can pay for your order using Apple Pay, Google Pay, Yandex Pay, Samsung Pay.

In case of refusal to make a payment, contact the store managers by phone +375 (33) 327-49-99 or by email shop@luch.by.


Payment methods for residents of other Belarus regions

1. C.O.D

When choosing delivery through "Belpochta" RUE you can pay for the order by cash on delivery at the time of receipt of the goods at your office of "Belpochta" RUE. Payment for the order is made in cash or by credit card.

2. Payment using the "Raschet" system (ERIP)

It allows you to pay using electronic money (iPay, Webmoney, Easypay, belqi), bank card (Internet banking, mobile banking, ATM, information kiosk, bank cash desk) or in cash (cash-in device, bank cash desk).

Important! Make payment by ERIP only after confirmation of the order from the manager of the online store.

If you make a payment at the bank's cash desk, please inform the cashier about the need to make a payment through the "Raschet" system (ERIP).

To make a payment in the "Raschet" system (ERIP), you need:

1. Select the items in sequence:

• + System "Raschet" (ERIP)

• + Internet shops/services

• + L

• > Luch.by

2. Enter the order number, full name and payment amount

3. Check the correctness of the information

4. Make a payment

3.Payment by bank card

VISA (all types), MasterCard (including Maestro), Belkart (Belarusbank) issued by any bank in the world are accepted.

You can pay for your order using Apple Pay, Google Pay, Yandex Pay, Samsung Pay.

In case of refusal to make a payment, contact the store managers by phone +375 (33) 327-49-99 or by email shop@luch.by.


Payment methods for residents of Russia

1. C.O.D.

When choosing the payment method "Cash on delivery CDEK", you can pay for the order by cash on delivery at the time of receipt of the goods at the pickup point or delivery by courier. Payment for the order with this method of delivery is carried out in cash or by credit card.

Please note! When ordering goods with C.O.D through СDEK, the minimum order amount is 50 BYN (Belarusian rubles).


Payment methods for foreign citizens

1. Payment by bank card

VISA (all types), MasterCard (including Maestro), Belkart (Belarusbank) issued by any bank in the world are accepted.

You can pay for your order using Apple Pay, Google Pay, Yandex Pay, Samsung Pay.

In case of refusal to make a payment, contact the store managers by phone +375 (33) 327-49-99 or by email shop@luch.by.


*Note

If it is impossible to deliver the selected product to the client (lack of goods in the warehouse, or a defect found), the payment will be returned in full and without any commissions.

When paying with a bank payment card, the refund is made to the same card with which the payment was made. For a refund, please call +375 (33) 327-49-99 or email shop@luch.by.

The term for payment returning to the card can be up to 30 working days and depends on the issuing bank that issued the card.

In the absence of goods in the warehouse of the online store, the waiting time for the receipt of goods can be approximately from 2 to 7 working days.



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Minsk watch factory