HomePayment and delivery

Payment and delivery

Please be careful and clarify all your questions with the manager of the online store before making a purchase. 

After the payment has been made, the watch is not possible to exchange and return (except in special cases *) on the basis of the Decree of the Council of Ministers of the Republic of Belarus dated 14.06.2002 No. 778 (as amended by the Decree of the Councils of Ministers of the Republic of Belarus dated 14.01.2009 No. 26).

PAYMENT:

Please note: Prices in currencies (USD, RUB, EUR) are given for informational purposes only. The final payment is made in BYN (Belarusian rubles).

Payment takes place within a few minutes.

Payment may not happen because:
- You have entered incorrect card details.
- The card has expired.
- There are not enough funds on the card.
- The bank has set a ban on online payments.

If the payment has failed:
- Try again in 20 minutes. The payment link is valid for 24 hours.
- Contact the bank that issued the card.
- Try to pay with another card.
If this does not help, please write to us in the chat.

DELIVERY:

The method of delivery and its cost is calculated based on the territorial location of the buyer.

If it is impossible to contact the buyer using the contact information left, the delivery will not be carried out!

If for some reason you have not received the paid goods, please contact us by phone: +375 (29) 272-51-56 (MTS), also messengers (Viber, WhatsApp, Telegram) are available at this number; +375 (29) 315-75-26 (A1) or via email shop@luch.by.

DELIVERY AND PAYMENT FOR MINSK RESIDENTS

DELIVERY WAYS:
1. Customer pickup
The ordered goods can be picked up independently at the pickup point of the luch.by online store at the address: 95 Nezavisimosti Av., Minsk. Daily: from 10:30 to 18:30.
The time and terms of delivery are pre-agreed with the buyer by phone specified when placing an order.
The minimum cost of goods for the order with customer pickup is not limited.

2. Courier delivery
a) Home delivery of watches. You can choose up to 3 watch models that our courier will bring to you so that you can make your choice.
b) Contactless delivery. You can choose a watch, pay for it online at luch.by and choose the contactless delivery option: our courier will contact you and you will tell where exactly to leave your order. 

COST AND TERMS OF DELIVERY BY COURIER:
Delivery by courier in Minsk is carried out within the Minsk Ring Road, as well as outside the Minsk Ring Road to the micro districts such as Novaya Borovaya, Uruchcha, Kopische. 
The minimum cost of goods for making an order is from 49 BYN. When ordering goods in the amount of up to 49 BYN, delivery is not carried out (only pickup). 
If the cost of goods in the order (accessories, alarm clocks, table clocks) is from 49 BYN to 70 BYN, then the cost of delivery is 8 BYN
When ordering watches delivery by courier is free of charge.

You can choose up to 3 watch models that our courier will bring to you so that you can make your choice. Even if you have ordered several watch models, but have not chosen any of them for purchase, you will not need to pay for delivery. 

After placing the order, the manager will contact you to agree on the date and time of delivery. 

Please pay attention! Time of acceptance of orders is daily, seven days a week. Order confirmation time is from 10.00 to 19.00. Delivery by courier is carried out in Minsk on weekdays from 11:00 to 18:00 at the time convenient for you. 

PAYMENT WAYS:
1. Payment upon receipt
Payment is made by bank card or cash in BYN at the time of receipt of the order (pickup or delivery by courier). 

2. Payment using the "Settlement" system (ERIP)
It allows you to pay using electronic money (iPay, Webmoney, Easypay, belqi), payment card (Internet banking, mobile banking, ATM, self-service terminal , bank cash desk) or in cash (cash-in device, bank cash desk). 
Important! Make payment by ERIP only after confirmation of the order from the manager of the online store.
If you are making a payment at the bank's cash desk, please inform the cashier about the need to make a payment through the "Settlement" system (ERIP).
To make a payment in the "Settlement" system (ERIP) you need to:
1. Select the items in sequence:
• + System "Settlement" (ERIP)
• + Internet shops/services
• +L
• > Luch.by
2. Enter the order number, full name and payment amount
3. Check the correctness of the information
4. Make a payment 

3. Payment by bank card
VISA (all types), MasterCard (including Maestro), Mir, Belkart (JSSB "Belarusbank") issued by any bank in the world are accepted. It is possible to pay for the order using Apple Pay, Google Pay, Yandex Pay, Samsung Pay services. We recommend to clarify information about the possibility of making a payment with your bank.

DELIVERY AND PAYMENT FOR REGIONS (RB) 

The minimum cost of goods for making an order is from 49 BYN. 

DELIVERY WAYS:
1. Delivery via RUE "Belpochta" by a regular parcel.
Delivery time is 3-5 business days from the date of dispatch of the goods.
2. Expedited delivery across the Republic of Belarus.
Delivery time is 1-2 working days from the moment of sending the goods, the cost is 15 BYN.

COST AND TERMS OF DELIVERY:
When ordering goods in the amount of up to 49 BYN, delivery is not carried out (only pickup in Minsk).
If the cost of goods in the order (accessories, alarm clocks, table clocks) is from 49 BYN to 70 BYN, then the cost of delivery is 8 BYN
When ordering watches delivery by RUE "Belpochta" (regular parcel) is free of charge. Expedited delivery is 15 BYN.

PAYMENT WAYS:
1. C.O.D
When choosing delivery through RUE "Belpochta", you can pay for the order by cash on delivery at the time of receipt of the goods at your branch of RUE "Belpochta". Payment for the order is made in cash or by credit card.

2. Payment using the "Settlement" system (ERIP)
It allows you to pay using electronic money (iPay, Webmoney, Easypay, belqi), payment card (Internet banking, mobile banking, ATM, self-service terminal , bank cash desk) or in cash (cash-in device, bank cash desk). 

Important! Make payment by ERIP only after confirmation of the order from the manager of the online store.
If you are making a payment at the bank's cash desk, please inform the cashier about the need to make a payment through the "Settlement" system (ERIP).

To make a payment in the "Settlement" system (ERIP) you need to:
1. Select the items in sequence:
• + System "Settlement" (ERIP)
• + Internet shops/services
• +L
• > Luch.by
2. Enter the order number, full name and payment amount
3. Check the correctness of the information
4. Make a payment

3. Payment by bank card
VISA (all types), MasterCard (including Maestro), Mir, Belkart (JSSB "Belarusbank") issued by any bank in the world are accepted. It is possible to pay for the order using Apple Pay, Google Pay, Yandex Pay, Samsung Pay services. We recommend to clarify information about the possibility of making a payment with your bank.

DELIVERY AND PAYMENT FOR RESIDENTS OF RUSSIA

The minimum cost of goods for making an order is from 49 BYN. 

DELIVERY WAYS:
1. RUE "Belpochta" 
a) Free delivery of watches by post (regular parcel). 
Delivery time is approximately 30 working days. 
b) Paid expedited shipping.
The shipping cost is 70 BYN. Delivery time is approximately 15 working days. 

2. SDEK

a) Delivery by courier.
Delivery time is up to 10 business days. The shipping cost will be generated in the Shopping Cart and included in the order amount.
b) Customer pickup. Delivery of the order to one of the self-delivery points of the SDEK company.
The shipping cost will be generated in the Shopping Cart and included in the order amount.
Delivery time is up to 15 working days. The period of storage of the parcel in the SDP is 14 days.

COST AND TERMS OF DELIVERY:
When ordering watches and 100% online payment, delivery via RUE "Belpochta" (regular parcel) is free of charge. The terms of the promotion can be found here.

PAYMENT WAYS:
1. Payment by bank card (Mir)

2. C.O.D. 
SDEK
When choosing the payment method "C.O.D. SDEK", you can pay for the order by cash on delivery at the time of receipt of the goods at the pickup point or delivery by courier. Payment for the order with this method of delivery is carried out in cash or by credit card.
Please note that with the payment method "C.O.D. SDEK» a “prohibition on viewing the attachment” is automatically generated.

DELIVERY AND PAYMENT ABROAD

The minimum cost of goods for making an order is from 49 BYN.


DELIVERY WAYS:

Delivery of goods is carried out after receiving 100% payment and through:

1. RUE "Belpochta"

a) Free delivery of watches by post (regular parcel) to any country in the world.

Delivery time is approximately 30 working days.

b) Paid expedited shipping. The shipping cost will be generated in the Shopping Cart and included in the order amount. 

Delivery time is approximately 15 working days.


COST AND TERMS OF DELIVERY:

If the cost of goods in the order (accessories, alarm clocks, table clocks) is from 49 BYN to 70 BYN, then the delivery cost will be generated in the Cart and included in the order amount.

When ordering watches, delivery via RUE "Belpochta" (regular parcel) is free of charge. The terms of the promotion can be found here.

PAYMENT WAYS:

1. Payment by bank card

VISA (all types), MasterCard (including Maestro), Mir, Belkart (JSSB "Belarusbank") issued by any bank in the world are accepted. It is possible to pay for the order using Apple Pay, Google Pay, Yandex Pay, Samsung Pay services. We recommend to clarify information about the possibility of making a payment with your bank.


*Note

If it is impossible to deliver the selected product to the client (lack of goods in the warehouse, or a marriage found), the money will be returned in full and without any commissions.

When paying with a bank payment card, the refund is made to the same card with which the payment was made. On the issue of a refund, you can contact by phone: +375 (29) 272-51-56 (MTS), messengers (Viber, WhatsApp, Telegram) are available at this number; +375 (29) 315-75-26 (A1) or via email shop@luch.by.

The term for returning funds to the card can be up to 30 business days and depends on the issuing bank that issued the card.

In the absence of goods in the warehouse of the online store, the waiting time for the receipt of goods can be approximately 2 to 7 business days.






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Minsk watch factory