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Payment and delivery

Please be careful and clarify all your questions with the manager of the online store before making a purchase. 

PAYMENT:

Please note! Prices in currencies (USD, RUB, EUR) are given for informational purposes only. The final payment is made in BYN (Belarusian rubles).

DELIVERY:

The method of delivery and its cost is calculated based on the territorial location of the buyer.

If it is impossible to contact the buyer using the contact information left, the delivery will not be carried out!

If for some reason you have not received the paid goods, please contact us by phone: +375 (29) 272-51-56 (MTS), also messengers (Viber, WhatsApp, Telegram) are available at this number; +375 (29) 315-75-26 (A1) or via email shop@luch.by.

  • WORLDWIDE SHIPPING AND PAYMENT

    DELIVERY WAYS:

    Delivery of goods is carried out after receiving 100% payment and through:
    1. RUE "Belpochta"
    a) Delivery via RUE "Belpochta" (regular parcel). Delivery time from 30 working days.
    b) Expedited Delivery by post. Delivery time from 15 working days.
    List of countries for delivery: chek it here

    COST AND TERMS OF DELIVERY:

    The minimum order amount for delivery is 49 BYN. A prerequisite for delivery through RUE "Belpochta" is 100% online prepayment for the order.

    If the total amount of the order is from 49 BYN to 89 BYN, then the cost of delivery via RUE "Belpochta" (regular parcel) will be 35 BYN, except for the following countries: Australia 55 BYN, Canada 50 BYN, Mexico 45 BYN, USA 60 BYN, Virgin Islands (USA) 60 BYN.

    When ordering goods in the amount of 90 BYN or more, delivery via RUE "Belpochta" (regular parcel) is free of charge. The terms of the promotion can be found here.
    The cost of the expedited delivery by RUE "Belpochta" will be formed in the Cart and included in the order amount.

    PAYMENT WAYS:

    1. Payment by bank card
    VISA (all types), MasterCard (including Maestro), Mir, Belkart (JSSB "Belarusbank") issued by any bank in the world are accepted. It is possible to pay for the order using Apple Pay, Yandex Pay, Samsung Pay services. We recommend to clarify information about the possibility of making a payment with your bank.

  • DELIVERY AND PAYMENT FOR MINSK RESIDENTS

    DELIVERY WAYS:
    1. Customer pickup
    The ordered goods can be picked up independently at the pickup point of the luch.by online store at the address: 18 Nezavisimosti Av., Minsk,daily from 10 to 20

    The time and terms of delivery are pre-agreed with the buyer by phone specified when placing an order.
    The minimum cost of goods for the order with customer pickup is not limited.

    2. Courier delivery
    a) Home delivery of watches. You can choose up to 3 goods that our courier will bring to you so that you can make your choice. 
    b) Contactless delivery. You can choose a watch, pay for it online at luch.by and choose the contactless delivery option: our courier will contact you and you will tell where exactly to leave your order. 


    COST AND TERMS OF DELIVERY BY COURIER:

    Delivery by courier in Minsk is carried out within the Minsk Ring Road, as well as outside the Minsk Ring Road to the micro districts such as Novaya Borovaya, Uruchcha, Kopische. 

    The minimum order amount for delivery is 49 BYN. When ordering goods in the amount of up to 49 BYN only pickup is possible.

    If the total amount of the order is from 49 BYN to 89 BYN, then the cost of delivery is 10 BYN. When ordering goods in the amount of 90 BYN delivery by courier is curried out free of charge.

    You can choose up to 3 products that our courier will bring to you to realize the possibility to make your choice. Even if you have ordered several items, but have not chosen any of them for purchase, you will not need to pay for delivery.

    After placing the order, the manager will contact you to agree on the date and time of delivery. 


    Please pay attention! Time of acceptance of orders is daily, seven days a week. Order confirmation time is daily from 10 to 20. Delivery by courier is carried out in Minsk on weekdays from 10:30 to 18:30


    PAYMENT WAYS:
    1. Payment upon receipt
    Payment is made by bank card or cash in BYN at the time of receipt of the order (pickup or delivery by courier). 

     

    2. Payment using the "Settlement" system (ERIP)
    It allows you to pay using electronic money (iPay, Webmoney, Easypay, belqi), payment card (Internet banking, mobile banking, ATM, self-service terminal , bank cash desk) or in cash (cash-in device, bank cash desk). 

    Important! Make payment by ERIP only after confirmation of the order from the manager of the online store.
    If you are making a payment at the bank's cash desk, please inform the cashier about the need to make a payment through the "Settlement" system (ERIP).
    To make a payment in the "Settlement" system (ERIP) you need to:
    1. Select the items in sequence:
    + System "Settlement" (ERIP)
    + Internet shops/services
    +L
    > Luch.by
    2. Enter the order number, full name and payment amount
    3. Check the correctness of the information
    4. Make a payment 

    3. Payment by bank card
    VISA (all types), MasterCard (including Maestro), Mir, Belkart (JSSB "Belarusbank") issued by any bank in the world are accepted. It is possible to pay for the order using Apple Pay, Yandex Pay, Samsung Pay services. We recommend to clarify information about the possibility of making a payment with your bank.

  • DELIVERY AND PAYMENT FOR REGIONS (RB)

    DELIVERY WAYS:
    1. Delivery via RUE "Belpochta" by a regular parcel.
    Delivery time is 3-5 business days from the date of dispatch of the goods.
    2. Expedited delivery by post across the Republic of Belarus.
    Delivery time is 1-2 working days from the moment of sending the goods.

    COST AND TERMS OF DELIVERY:


    The minimum order amount for delivery is 49 BYN. When ordering up to 49 BYN, delivery is not carried out, only pickup is possible is possible in Minsk at the address: Nezavisimosti Ave., 18.
    If the total amount of the order is from 49 BYN to 89 BYN, then the cost of delivery by RUE "Belpochta" is 12 BYN by regular parcel.
    When ordering goods in the amount of 90 BYN or more, delivery via RUE "Belpochta" is carried out free of charge by regular parcel. The terms of the promotion can be found here.
    The cost of expedited delivery is 15 BYN.

    PAYMENT WAYS:
    1. C.O.D
    When choosing delivery through RUE "Belpochta", you can pay for the order by cash on delivery at the time of receipt of the goods at your branch of RUE "Belpochta". Payment for the order is made in cash or by credit card.

    2. Payment using the "Settlement" system (ERIP)
    It allows you to pay using electronic money (iPay, Webmoney, Easypay, belqi), payment card (Internet banking, mobile banking, ATM, self-service terminal , bank cash desk) or in cash (cash-in device, bank cash desk). 

    Important! Make payment by ERIP only after confirmation of the order from the manager of the online store.
    If you are making a payment at the bank's cash desk, please inform the cashier about the need to make a payment through the "Settlement" system (ERIP).

    To make a payment in the "Settlement" system (ERIP) you need to:
    1. Select the items in sequence:
    • + System "Settlement" (ERIP)
    • + Internet shops/services
    • +L
    • > Luch.by
    2. Enter the order number, full name and payment amount
    3. Check the correctness of the information
    4. Make a payment

    3. Payment by bank card
    VISA (all types), MasterCard (including Maestro), Mir, Belkart (JSSB "Belarusbank") issued by any bank in the world are accepted. It is possible to pay for the order using Apple Pay, Yandex Pay, Samsung Pay services. We recommend to clarify information about the possibility of making a payment with your bank.
  • DELIVERY AND PAYMENT FOR RESIDENTS OF RUSSIA

    DELIVERY WAYS:

    1. RUE "Belpochta" 
    a) Delivery via RUE "Belpochta" (regular parcel). 

    Delivery time is from 30 working days. 

    b) Expedited Delivery by post

    Delivery time is from 15 working days.

    2. SDEK

    a) Delivery by courier.
    Delivery time is up to 15 business days.
    b) Customer pickup. Delivery of the order to one of the self-delivery points of the SDEK company.
    Delivery time is up to 15 working days. The period of storage of the parcel in the SDP is 14 days.

    COST AND TERMS OF DELIVERY:

    The minimum order amount for delivery is 49 BYN. A prerequisite for delivery through RUE "Belpochta" is 100% online prepayment for the order.
    If the total amount of the order is from 49 BYN to 89 BYN, then the cost of delivery by RUE "Belpochta" by regular parcel is 35 BYN
    When ordering goods in the amount of 90 BYN or more, delivery via RUE "Belpochta" (regular parcel) is free of charge. The terms of the promotion can be found here.

    Expedited delivery via RUE "Belpochta" for residents of the Russian Federation is 80 BYN. Exceptions: Moscow, St. Petersburg the cost is 50 BYN, Moscow region 55 BYN, Leningrad region 65 BYN.


    When choosing the delivery method "SDEK" (delivery by courier and pickup) the cost of the delivery will be generated in the Cart and included in the order amount.

    PAYMENT WAYS:

    1. Payment by bank card (Mir)


After the payment has been made, the watch is not possible to exchange and return (except in special cases *) on the basis of the Decree of the Council of Ministers of the Republic of Belarus dated 14.06.2002 No. 778 (as amended by the Decree of the Councils of Ministers of the Republic of Belarus dated 14.01.2009 No. 26).

Payment takes place within a few minutes.

Payment may not happen because:
- You have entered incorrect card details.
- The card has expired.
- There are not enough funds on the card.
- The bank has set a ban on online payments.

If the payment has failed:
- Try again in 20 minutes. The payment link is valid for 24 hours.
- Contact the bank that issued the card.
- Try to pay with another card.
If this does not help, please write to us in the chat.

*Note

If it is impossible to deliver the selected product to the client (lack of goods in the warehouse, or a marriage found), the money will be returned in full and without any commissions.

When paying with a bank payment card, the refund is made to the same card with which the payment was made. On the issue of a refund, you can contact by phone: +375 (29) 272-51-56 (MTS), messengers (Viber, WhatsApp, Telegram) are available at this number; +375 (29) 315-75-26 (A1) or via email shop@luch.by.

The term for returning funds to the card can be up to 30 business days and depends on the issuing bank that issued the card.

In the absence of goods in the warehouse of the online store, the waiting time for the receipt of goods can be approximately 2 to 7 business days.


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Minsk watch factory