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Return rules


Dear visitors of our site, the purchase of wrist watches in our online store is regulated exclusively in accordance with the Laws of the Republic of Belarus. In accordance with the Law "On consumer rights protection" of the Republic of Belarus, watch products of good quality are not subject to exchange or return. There is no refund for the purchase. When exchanging watch of poor quality (ONLY after confirmation of the manufacturing defect by specialists of the Technical Control and Service Department of OJSC "Minsk Watch Plant"), the buyer is compensated for the cost of shipment.

To confirm the possibility of exchanging the defective product, you must contact the authorized service center of OJSC "Minsk Watch Plant" at 95, Nezavisimosti Avenue., Minsk, with a passport for the watch and a receipt confirming the payment. Phone: +375 (17) 280-35-33.

Working hours: Mon.-Fri. 10: 00-18: 45, Sat. 9: 00-15: 00, Sun.- weekend

Online store www.luch.by
Opening hours of the online store: from 9:00 to 17:30
Weekends: Saturday and Sunday
Order online - at any time
email: shop@luch.by
phone: +375 29 272-51-56 MTS; +375 29 315-75-26 velcom

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Minsk watch factory