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Return rules

RETURN AND EXCHANGE PROCEDURE

The purchase of watches in our online store is regulated in accordance with the laws of the Republic of Belarus. In accordance with the Law “On Protection of Consumer Rights” of the Republic of Belarus, watches and clocks of good quality cannot be exchanged or returned. There are no refunds for purchases.

When exchanging watches of insufficient quality (ONLY after confirmation of a manufacturing defect by specialists of the Technical Control Department and a service workshop at the address: Minsk, Nezavisimosti Ave., 95 (JSC "Minsk Watch Plant"), the delivery costs are compensated to the buyer. 

To make a refund for goods of insufficient quality, you need to contact the managers of the online store by phone: +375 (33) 327-49-99 or by e-mail: shop@luch.by, to receive a suitable application form. After receiving the application, it is necessary to fill in the detailed information and send a scanned copy of the application, as well as the original application to the address: Minsk, Nezavisimosti Ave., 95 JSC "Minsk Watch Plant", online store.

To confirm the possibility of exchanging a defective product, you can apply with a passport for a watch and a receipt confirming the fact of payment to an authorized service center of JSC "Minsk Watch Plant" at the address: Minsk, Nezavisimosti Ave., 95.

Tel: +375 17 388 79 99 (extension 3)

Working hours:

Mon - Fri: 11.00 - 19.00,

Lunch time: 14.00 - 14.30


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Minsk watch factory